Work Experience
I am a Computing student with hands-on experience in IT support, systems administration,
and software development. I’m passionate about solving real-world problems through code,
data, and technology, with a strong interest in performance optimization, cybersecurity,
and analytics.
Technical Support Analyst
The Syscomm Group — Mississauga, ON
May 2025 – August 2025
- Resolved technical support tickets for 300+ clients, ranging from small businesses to large enterprises.
- Investigated phishing and email security incidents, configuring Microsoft Exchange filters and documenting cases in Autodesk.
- Supported Windows Server administration, file systems, user management, and Microsoft 365 tenants.
- Provided support across Windows, macOS, and Linux environments.
- Collaborated with Senior Network Analysts to develop a network strength survey to improve client network reliability.
Junior IT Technician · Site Designer · Project Leader
Marsim Auto Group — York, ON
May 2024 – December 2024
- Provided technical support to 100+ employees, minimizing downtime during system outages.
- Assisted in responding to a ransomware attack affecting 100+ users, gaining experience in incident response and cybersecurity.
- Managed 300+ user profiles across 5 systems, coordinating backups and maintaining secure VPN access.
- Led the design and deployment of a SharePoint intranet to improve collaboration and information access.